Privacy Policy

At Sidcup Plumbing, your privacy is important to us. We take care to handle all personal data in accordance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018. Your information is stored and processed responsibly and with care.

What Information We Collect

When you get in touch with us or use our services, we may collect and store the following personal details:

• Your name, phone number, email, and address when you request a quote or contact us.
• Details of the plumbing or heating services you've booked or enquired about.
• Any correspondence you send to us by phone, email, or through our website forms.
• Technical data such as IP address, browser info, and device type via cookies (see below).

How We Use Your Information

We only use your data for reasons related to providing our services and running our business, including:

• Carrying out plumbing or heating work you’ve requested, including quotes and inspections.
• Replying to your enquiries and providing support when needed.
• Sending relevant updates, invoices, and service confirmations.
• Meeting legal obligations and maintaining accurate records.

Data Sharing

We never sell your personal information. In some cases, we may need to share data with trusted third-party providers like invoicing tools or email platforms — but only to deliver our services effectively and always with your privacy in mind.

Your Rights

You’re entitled to several rights under UK data law, including the ability to:

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate or outdated details.
• Request that your data be erased in certain circumstances.
• Limit or object to how your data is processed.
• Raise a complaint with the Information Commissioner’s Office (ICO) if you believe your data is being mishandled.

Cookies

Our site may use cookies to help us understand how users interact with the site and to improve usability. You can turn off cookies in your browser settings, though this may affect how some features function.

Data Retention

We only keep your personal information for as long as it’s needed — whether for service delivery, legal compliance, or resolving any issues that may arise.

Contact Us

If you have questions about how we handle your data or want to exercise any of your rights, please don’t hesitate to get in touch. We're always happy to help.